I can't tell you how many times nannies would call my office and leave a message that was absolutely undecipherable. The would-be candidate would either mumble so low that you could not hear them or they would speak so quickly you could not understand their name or phone number. So, consequently, those nannies did not get a call back from our agency.
When calling an agency to inquire about job openings, speak clearly, use proper grammar, be cheerful and professional. No one wants a down in the dumps nanny. If this agency chooses to represent you, they want to make sure that you will represent their company in a positive light.
The same holds true when you are calling a family for the first time. If they hire you, you will ultimately be a representative for this family. Whether at the park, at school or on the street, neighbors and friends will know who you work for. Parents are very conscious of this. And, the charges you take care of will look to you as an example - be a good one. Whether you like it or not, you are a role model.
What an Employer is going to look for:
Here is what we tell families to look for when interviewing a nanny for the first time over the phone. You should have your answers ready to give a more professional impression.
| Questions
Parents Should Ask:
1. Start with confirming the requirements of the job. You'll be surprised how many applicants call who do not fit the job specifications you advertised. Make sure she is available for the hours you need. If you need someone who drives, make sure she can. Are you CPR certified? If no, would you be willing to get certified? Make sure she's looking for the same living arrangement you are and the same salary. 2. Make a point of listening to how she speaks. Can you hear her or is she so soft spoken you have to struggle to make out what she's saying? Does she speak English well enough that you can understand her? How is her grammar, her manners? Remember, this person is going to have a huge impact on your child's development. If you don't want your child using poor grammar then you don't want a Nanny who does. 3. What experience do you have in caring for children? If you are looking for someone with childcare experience, make sure she's got some. 4. What was your last childcare experience? Why did it end? What were the ages of the children you cared for? Write down her answer and ask this question again during the face-to-face interview. 5. How long do you think you would be willing to stay in this position? When can you start? What do you plan to do when this contract is completed? If a long term commitment is what you're after, make sure she's not leaving for college in 6 months. 6. Tell her that you plan to do a background check on anyone you are considering hiring. Ask her if she will have a problem with this. If you are satisfied with the answers you received, set up an appointment for a face-to-face interview. Remind her to bring a list of at least three references that you can call. |